HUMBERSIDE Airport has been rated one of the UK's best airports for customer experience.
Satisfaction of passengers, polled by Which?, saw the Kirmington base just pipped to first place by London Southend, but ahead of Manchester, Leeds Bradford, East Midlands, Birmingham, London Heathrow, London Gatwick and London Stansted.
An overall rating of 81 per cent was attained by Humberside and it gained the highest possible ratings in four categories, including airport design, information and navigation, airport security and passport control, while also being rated highly for airport environment.
Paul Litten, Humberside Airport's commercial director, said: "Flying locally attracts many people to Humberside Airport, and this latest ranking clearly highlights what people value from their Humberside experience. There are more than two million people that live within an hour's drive of Humberside and the airport's convenience takes the stress out of travelling to airports further afield and outside the region. Next year we will be redoubling our efforts to try to ensure we make the top spot – as customer service is key."
The bar and restaurant facilities in the terminal have recently been refurbished and new passenger seating has been installed on the concourse. It comes after a first full year of new ownership under Eastern Group, as the new service to Denmark's capital city, Copenhagen, launches in late October. It will add to the daily, year-round scheduled services from Humberside to Amsterdam, with KLM, and Aberdeen, with Eastern Airways.
A total of more than 11,500 people responded to the survey, conducted in June.
