A GRIMSBY man is leading a campaign on behalf of almost 160 householders who have endured crippling fuel bills due to inefficient and expensive boilers.
Jason Oldershaw, 27, of Amberley Close, Scartho Top, is calling on developer Linden Homes to "search its conscience" and replace the "eco" boilers, which have been installed in new housing developments on Scartho Top, Freshney Green and Robert Pearson Mews off Ladysmith Road.
Some of the properties are rented by housing associations Shoreline and Longhurst & Havelok Homes.
He also wants compensation to be awarded to residents – one of whom has racked up debts on her energy bills of £2,000 – for being landed with the expensive boilers.
Jason launched the campaign after he complained unsuccessfully about the excessive energy bills he was paying to housing association Longhurst & Havelok Homes (L&H).
Despite enlisting the support of independent heating engineer Geoff Morgan, who has carried out tests showing that the boilers, made by Swedish manufacturer NIBE, are three times as expensive to run as conventional boilers, he was told that the boilers were efficient and that no other complaints had been made about them.
However, when Jason posted letters to other properties asking if they had experienced problems with the boiler, he was overwhelmed by the response.
He heard horror stories of householders:
Receiving a bill for £147 for the first month, even though they had not moved into the property yet.
Having to buy electric heaters to warm the house because they could not afford to have their boiler on a higher setting.
Wearing blankets and three layers of clothing in the winter because they were too frightened to turn their boiler on.
Whose bathroom and kitchen was flooded after their boiler leaked on three separate occasions.
Who have racked up a debt of £2,000 on their energy bills.
Jason, an admin clerk at Grimsby's Diana, Princess Of Wales Hospital, said: "Having spoken to other people, it's very clear that it wasn't just me complaining. Some people are in such a desperate situation and they are fearful of complaining.
"Some people are sitting with the boiler switched off because they don't know how to work it. Some of the situations are just heartbreaking."
Jason himself became concerned about the efficiency of his boiler within a month of moving into the two-bedroom terraced property two years ago.
"We were told our electric bills would be lower because they were eco boilers. But the way the boiler is designed it has to be left on 24/7.
"We moved in December, it was a cold winter and we had problems trying to get the boiler to work and to maintain the heat in the property."
After engineers inspected the boiler, they discovered it had not been set correctly.
However, even after the boiler was re-set, Jason's bills remained alarmingly high.
"I was told when we moved in that it would be £50 a month for electricity but we are reaching over £90.
"I got in touch with L&H to ask if this was normal because I was getting worried. Then I went on the internet and did a search on this boiler and that's when I found there were problems all over the country."
Now, Jason wants Linden Homes and the two housing associations to follow the example of Coventry, where earlier this year a housing association agreed to replace NIBE boilers with standard gas ones.
He said: "They should recognise the mistake they have made in choosing this heating system, take responsibility to put it right and show they have a conscience."
'Efficient and cost effective if properly installed'
A spokeswoman for NIBE UK said: "Exhaust air heat pumps (EAHPs) are an energy-efficient, environmentally friendly and effective heating and hot water solution for about 15,000 properties in the UK.
"Not only do they help meet government sustainability guidelines, they also ensure sufficient air quality in increasingly airtight homes, allowing for healthy buildings and occupants while preventing against issues like damp and mould.
"It's worth highlighting that EAHPs are not boilers. The technology works by extracting warm air from 'wet rooms' (such as the kitchen or bathroom) which is then converted into energy to provide heating and hot water.
"Because EAHPs are different to gas boilers, they should not be operated in the same way. In fact (similar to underfloor heating), the most economical and effective way to use an EAHP is to keep it in operation at all times. The systems are designed to be run continuously, providing a constant, comfortable temperature in the property, with residents needing to do very little to regulate and control the heating in their home. NIBE has an easy-to-follow DVD guide to ensure people get the best possible experience from their system.
"EAHPs are efficient, effective and cost effective if they are properly specified, installed and operated. There is independent academic research to support this.
"However, as with any heating technology (gas, oil or other), systems that are incorrectly specified, badly fitted, or poorly maintained will not perform in the way that they are supposed to – and will never work efficiently.
"As manufacturers (not installers), NIBE is not responsible for the installation of its systems (this is handled by developers and contractors).
"Nevertheless, we still do everything we possibly can to ensure correct installation. Not only do we offer extensive training, we've made it a condition of our warranty that systems must be fitted by trained, accredited installers.
"Exhaust air heat pumps are suitable for UK properties, and there is independent academic research that demonstrates this – not to mention the thousands of existing systems that are already working perfectly nationwide."
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